Frequently asked questions
How do I setup my order?
Add the Pack that you would like and in the checkout page, increase the number to the number of Packs you would like each month. This number can be altered as you go!
How often will I get my PadPacks?
PadPacks arrive monthly. Choose monthly billing or save 10% with an annual plan — one decision, twelve months of move-in magic.
Can I pause, skip, or cancel my subscription?
Absolutely. From your account dashboard you can pause, skip, or cancel anytime. It’s easy-peasy and applies to future shipments.
How do I manage billing and my account?
Everything lives in your account dashboard — update payment info, change plans, view past orders, and tweak shipments.
Where do you ship?
We ship anywhere in the United States — city, suburb, or tiny town, we’ll get your PadPacks there.
How long does shipping take?
Once a box ships, it typically arrives in 3–7 business days. Just enough time to get excited.
Do you offer one-time boxes?
Yes! Want a single drop for a surprise move-in or a one-off renewal? We’ve got you covered.
Can I order multiple boxes at once?
Yes — you can order as many as you need. We recommend ordering 10–15 PadPacks (your average monthly move-ins) plus a few extras for stragglers.
Do you accept returns?
Once a box is accepted, we can’t take returns. If something’s wrong with a shipment (damaged or missing items), contact us and we’ll work to make it right.